Return Policy

WHAT can be returned?

If you have changed your mind about your purchase, you can return it and we will provide a credit note which can be used online or instore provided that:

  • Item/s are returned within 30 days of purchase.
  • It is unused and in its original condition (original tags and labels are still attached, the item is in its original packaging (if any), and the item is unused and as sold)
  • Floor model, benchtop or non-stock items may incur a 35% re stocking fee. 

We offer a 30-day return policy from the date of delivery on eligible commercial kitchen equipment. If you’re not entirely satisfied with your purchase, you can return the item under the following conditions:

Conditions for Return

  • Original Condition: Items must be unused, in their original packaging, and in a resalable condition.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  • Exclusions: Custom-made, special orders, and clearance items may not be eligible for return unless faulty. 

Our return policy is in accordance with Australian Consumer Law. This means that you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information on your rights as a consumer, please visit the Australian Competition & Consumer Commission (ACCC) website.

While we strive to make our return process as smooth as possible, there may be exceptions or special conditions that apply to certain returns. These may include:

  • Non-Returnable Items: Custom-made products, special orders, and clearance items are generally non-returnable unless faulty.
  • Unreasonable Returns: We reserve the right to refuse returns that do not comply with our policy or are deemed unreasonable.
  • Supplier Restocking Fees: In some cases, suppliers may impose additional restocking fees, which may be passed on to the customer.

In these situations, our customer support team will work with you to find the best possible solution.